KBZMS General Insurance Claims Dual Honors at the Insurance Asia Awards 2025
The awards come after a transformative year for the company, which successfully navigated Myanmar's challenging economic climate and the aftermath of the devastating 2025 earthquake while maintaining strong financial performance and customer service standards.
CEO Lu Mon Aung attributed the wins to the company's GROWTH strategy implementation, stating, "These honors validate our commitment to operational excellence and social responsibility, even in the face of unprecedented challenges."
Key factors in KBZMS's award success included:
Crisis Management Excellence
The insurer's robust reinsurance framework, developed in partnership with MSIG, proved instrumental in maintaining financial stability during the earthquake recovery period. Judges noted the company's exceptional claims processing speed and the dedication of staff, including the Nay Pyi Taw team who continued operations despite personal losses.
Digital Innovation Leadership
KBZMS's digital transformation initiatives significantly improved accessibility, reducing policy issuance time to minutes for first-time buyers. The company's digital expansion of affordable Personal Accident, and Travel Insurance products also demonstrated its commitment to broadening insurance penetration.
Workplace Culture Recognition
The Employee Engagement award highlighted KBZMS's unique corporate culture built on traditional values of Metta (Loving Kindness), Thet Ti (Perseverance), and Virya (Courage), which judges found translated into exceptional customer service.
Industry analysts suggest these awards position KBZMS as a benchmark for insurance providers in Myanmar's developing market, particularly in terms of crisis resilience and technological adaptation.
"These achievements belong to our entire ecosystem - customers, partners, and especially our employees who embody our values daily," added Lu Mon Aung. "They reinforce our mission to redefine insurance standards in Myanmar."
The wins mark KBZMS's first major regional recognition since implementing its current strategic roadmap, signaling the company's growing influence in Southeast Asia's insurance sector.
